Returns and Refunds

You can track your return through the website of the carrier, as soon as they have confirmed the pickup of your parcel. A tracking number should be provided to you upon returning an order.

With that number, you can check the most recent status of your return here.

When our warehouse receives the returned goods, we will send you a return and refund confirmation by email.

For returns (within 60 days after the delivery date) a 4.95 EUR cost applies. These cost will be taken from your refund amount.

Currently, we do not offer an exchange service. If you’d like the item in a different colour or size, simply return your items, within 60 days after you've received them. You will be refunded in full within 8-10 business days after we've processed your return. You can reorder the items in the meantime, or after your refund has been processed.

If an entire order is returned, you will be refunded in full. In case of partial return, the shipping cost will not be refunded.

It usually takes up to five (5) working days for a return to reach our warehouse. Once they have received it, the parcel gets scanned, then a refund is automatically triggered.

It takes about 8 to 10 working days for the refund to reflect in your bank account, after we've processed your return in our warehouse. We will be using the same payment method as you when placing the order.

For the latest updates on your refund, it is easiest to check your bank account directly. If you paid by credit card and no amount has been deducted from your account, the reserved amount will be released back to your bank account.

We want you to be completely satisfied with your purchase, so we’ve made our return process as straightforward as possible. Here’s what you need to know: 
 

• Our 60-Day Return Window: You have up to 60 days from the day your order was delivered to return any items 

• Condition of Items: Please ensure that the items you’re returning are in their original condition, with all tags still attached. This means the item should be unworn, unwashed, and in the same state as when you received it 

• Exceptions: The following products may not be returned: incomplete, worn or washed items, personalized items and (partially) used gift cards. Due to hygiene reasons, underwear, swimwear, perfumes and make-up may not be returned unless in original sealed wrapping completely intact, unless stated differently in the terms & conditions 

• Returning Multiple Orders: If you’re returning items from multiple orders, please use the original boxes and return labels that correspond to each order. This helps us process your returns accurately 

 

For more information regarding returns, you can visit our Terms and Conditions page here . 

Need to return (some of) your items? No worries. Simply follow these steps: 
 

• Pack your items: Place the items into the original shipping box, if you still have it 

• Use the return label: A return label is available in the original shipping box.* Stick it securely over the original delivery label on the box 

• Drop the package off: Head over to a drop-off point of your courier. If you’re unsure where to go, check your courier’s website for the nearest location 

• Get proof of postage: If available, ask for proof of postage or a return tracking code when you drop off your package 

• Return status updates: We will send you an email once the package arrives at our warehouse to confirm a refund will be processed. You can track your return on our ‘order status page in the footer, or on the carrier’s website, using a tracking code on your proof of postage (the tracking code can also be found on the return label) 

• Refund process: Once we receive your items (this can take up to 5 working days), we’ll process your refund. The refund will be credited to the same payment method you used for the purchase. Refunds usually take 8-14 business days to appear on your statement. The length of time depends on the policy of your bank. You can always contact your bank with any questions 

Returning items from multiple orders? Please make sure to use the original boxes corresponding to the labels and the orders. This helps us process your returns accurately. 
 

*If you already used your return label for a partial return, or you’re label is missing, please contact us to receive a new label. 

Tracking your return if you have an account 

To see the current status of your return, you can follow these steps: 
 

• Go to the ‘my account’ page 

• Navigate to your orders 

• Click on one of the orders that contain a return 

• The return status and updates are available there* 

 

Tracking your return as a guest 

To see the current status of your return, you can follow these steps: 
 

• Go to the ‘order status’ page on the footer 

• Fill in your order number and post code 

• The return status and updates are available there* 

 

Returns usually reach our warehouse in ca. 5 working days, depending on the carrier’s pick-up frequency. 

 

*Depending on your carrier, you might not see all available details. You can visit the carrier’s website to see more details, using your return tracking number, which can be found on the return label, or on the proof of return (if available).